I only have one recurring bug bear that seems trivial for Stripe to solve:
Is there a reason you can't get ARN/STAN refund codes via the Stripe API?
I have never been able to get an answer to that.
3,231 karma · joined August 29, 2011
Is there a reason you can't get ARN/STAN refund codes via the Stripe API?
I have never been able to get an answer to that.
Fully agree with your final sentence though, some card processors rule against the merchant regardless of evidence supplied. It makes the whole process pointless. It's actually simpler to take a customer to small claims court than defend a chargeback, and at least the court will look at the evidence. Such a waste of resources, sadly.
On that note... Why can't customers cancel a chargeback as easily as they can create one? The whole system is a UX nightmare for all parties involved.
The chargeback "defence" or "arbitration" system for both parties is a joke, that's the real problem that is being glossed over here. And that includes systems with decent UX (eg. stripe).
As a merchant, if a user puts in a fraudulent chargeback, you can currently defend it with all the evidence / proof in the world - and the card issuer can still process the chargeback. The incentives are aligned for them to do that in fact.
As a consumer, chargebacks are an incredibly important mechanism. But equally the evidence you provide is normally just for the card provider. That information is never passed onto the merchant, just the high level "category" of the chargeback. The merchant has to guess at what actually went wrong, or reach out to the customer and ask them to provide all the same information over again. If a user made a genuine mistake (eg. Didn't recognise the transaction), there is no "cancel" button. There is a whole convoluted process for withdrawing a chargeback. The saving grace for consumers is that card issuers just tend to side with the end-user. The merchant is left clueless as to what the user's real issue was.
But the unspoken downside is that these cases end up in small claims courts, that are a drag on the court system, and potentially end up with the end user having a court judgement against them because they provided some misleading information and didn't realise the consequences.
There has to be a better system - I'm just not sure this change is it. It just shifts the category of fraudulent chargebacks to a different one.
What sucked the last time you rented a house or flat? Come and fix it.
OpenRent is a force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 4 million registered users, without ever charging any admin fees.
You'll be working on things that vary from machine learning models to predict the right price of a property, to the future of property management, all to help tenants find their dream home, and landlords their ideal tenant.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth in this absolutely massive market.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
We have a bunch of roles available at the moment and keen to find great people like you!
- Full Stack Web Developer (C#) | All Levels | Equity Available | £35k-£150k (based on experience) + Quarterly Bonus
- Customer Experience & Product Development
All roles visible here: https://www.openrent.co.uk/jobs
OpenRent is already impacting millions of tenants and landlords each year, join us and make every tenancy better than the last.
Build the future of renting. OpenRent is a force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 4 million registered users, without ever charging any admin fees.
You'll be working on things that vary from machine learning models to predict the right price of a property, to the future of property management, as well as improving our existing online flows that help tenants find their dream home, and landlords their ideal tenant.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
We have a bunch of roles available at the moment and keen to find great people like you!
- Full Stack Web Developer (C#) | All Levels | Equity Available | £35k-£150k (based on experience) + Quarterly Bonus
- Digital Marketing Manager
- Customer Experience & Product Development
- Partnerships Manager
All roles visible here: https://www.openrent.co.uk/jobs
Look forward to hearing from you :-)
I'd be curious to know how many people work at companies that allow 3rd party plug-ins for these kinds of tools.
Come and build the future of renting. OpenRent is a force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 4 million registered users, without ever charging any admin fees.
You'll be working on things that vary from machine learning models to predict the right price of a property, to the future of property management, as well as improving our existing online flows that help tenants find their dream home, and landlords their ideal tenant.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
We have a bunch of roles available at the moment and keen to find great people like you!
- Full Stack Web Developer (C#) | All Levels | Equity Available | £35k-£150k (based on experience) + Quarterly Bonus
- Digital Marketing Manager
- Customer Experience & Product Development
- Partnerships Manager
All roles visible here: https://www.openrent.co.uk/jobs
Look forward to hearing from you :-)
I guess the variety of concerns will vary from country to country depending on local laws / existing open data though.
Come and build the future of renting. OpenRent is a force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 4 million registered users, without ever charging any admin fees.
You'll be working on things that vary from machine learning models to predict the right price of a property, to the future of property management, as well as improving our existing online flows that help tenants find their dream home, and landlords their idea tenant.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
We have a bunch of roles available at the moment and keen to find great people like you!
- Full Stack Web Developer (C#) | All Levels | Equity Available | £35k-£150k (based on experience) + Quarterly Bonus
- Digital Marketing Manager
- Customer Experience & Product Development
- Partnerships Manager
All roles visible here: https://www.openrent.co.uk/jobs
Look forward to hearing from you :-)
OpenRent is the way people rent property online - a top 300 website in the UK, and force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 4 million registered users, without ever charging any admin fees.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
- Full Stack Web Developer (C#) | All Levels | Equity Available | £35k-£150k (based on experience) + Quarterly Bonus
Look forward to hearing from you!
OpenRent is the way people rent property online - a top 300 website in the UK, and force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 3.7 million registered users, without ever charging any admin fees.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
- Full Stack Web Developer (C#) | All Levels | Equity Available | £35k-£150k (based on experience) + Quarterly Bonus
Look forward to hearing from you!
OpenRent is the way people rent property online - a top 300 website in the UK, and force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 3.7 million registered users, without ever charging any admin fees.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
- Full Stack Web Developer (C#) | All Levels | Equity Available | £35k-£150k (based on experience) + Quarterly Bonus
OpenRent is the way people rent property online - a top 300 website in the UK, and force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 3.7 million registered users, without ever charging any admin fees.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
- Full Stack Web Developer (C#) | All Levels | Equity Available | £35k-£150k (based on experience) + Quarterly Bonus
Several years ago, the customer service got worse, and the fixes / solutions stopped coming. I don't hold my breath that this (or any other issue) will be solved any time soon sadly.
What service do HN recommend these days?
OpenRent is the way people rent property online - a top 300 website in the UK, and force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 3.7 million registered users, without ever charging any admin fees.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
- Full Stack Web Developer (C#) | All Levels | Equity Available | £35k-£150k (based on experience) + Quarterly Bonus
Otherwise people might think Andrew Chen is advocating for mobile notifications and Open Graph in 2021...
Here is the 2012 discussion: https://news.ycombinator.com/item?id=3804055
The dated URL is: http://andrewchen.co/2012/04/05/the-law-of-shitty-clickthrou...
Care to elaborate? Both how it nearly caused an accident, and how you avoided one seem interesting!
OpenRent is the way people rent property online - a top 300 website in the UK, and force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 3 million registered users, without ever charging any admin fees.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
- Full Stack Web Developer (C#) | All Levels | Equity Available | £35k-£150k (based on experience) + Quarterly Bonus
OpenRent is the way people rent property online - a top 300 website in the UK, and force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 3 million registered users, without ever charging any admin fees.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
- Software Engineer (C#) | Equity Available | £35k-£150k (based on experience) + Quarterly Bonus
- Customer Experience and Product Development | Equity Available | £21k-£29k + Quarterly Bonus
https://www.openrent.co.uk/jobs
Contact via the form online or email in my profile. Look forward to meeting you!
OpenRent is the way people rent property online - a top 300 website in the UK, and force for good in an industry tarnished by rip-off agencies. Enabled by an unrelenting focus on technology, we now let more properties than any agency in the UK. In the last 12m we let over £45 billion worth of property, to over 3 million registered users, without ever charging any admin fees.
We're VC backed, profitable, and have plenty of ambition to maintain our fast growth.
We're looking for people with a passion for solving real-world problems. You'll be working in a close-knit team, directly with the founders. You'll have full autonomy to work on, and figure out how best to solve, the biggest problems in the industry. We find problems and improve customer experiences via code every day.
- Engineering (C#) | Equity Available | All salary levels considered (based on experience)
https://www.openrent.co.uk/jobs
Contact via the form online or email in my profile. Look forward to meeting you!
Every Tile device we've had has broken within 3 months. Normally literally falling to pieces. Have been through 10 of them. Would be fine if they were cheap, but they're really not...
Let's hope Apple raises standards / increases competition with this release!
https://blog.google/products/chrome/more-helpful-chrome-thro...
Follow that link in Chrome 90 to see the feature in action!
https://studiomoniker.com/projects/click-click-click
Getting to #1 on HN never easy for the robots. :-(
I guess the question is, what happens if the server goes down whilst you're at work? The answer is that if you're constantly fighting fires 9-6, your software is probably severely broken. I'd suggest this is pretty unusual, or at least, I've never heard of software being held together like that at a company that still exists.
You wouldn't want the servers to go down whilst you're at work, in a meeting, or out to dinner with friends. So you design things to be as redundant as reasonably possible.
Then when you make a mistake, you fix it so it never happens again.
Server fear should be the least of your worries. As a founder, lots of things can go wrong that will interrupt a holiday or downtime. In my experience, it's rarely, if ever, software or hardware issues.