In today's world the search technology benefits the client, and the efficiency technology (like CRMs) benefit the brokerage. The problem is, cost of brokerage fees haven't changed. There is clearly much more room for improvement.
14 karma · joined April 2, 2012
This is why I think it is going to take a company with both human agents and software developers to make any real change. It has to be disrupted from the inside out, making experience all the more important.