But for the majority of people at that stage of their life, who don't really care about the technology and haven't really followed it closely, it's a valid concern that random A/B testing and continuous version updates that change how you use programs are an alienating obstacle to using computers.
From the comments on this thread, a lot of people who do follow technology and who are used to being treating like this also hate it. It's not a stretch that, for less savvy users don't know what exactly it is they should hate will just assume it's computers that are at fault and choose a different tool.