388 karma · joined August 3, 2013
Actually Apple ran into some trouble with, say, there already being software called IOS before any of the iThings existed. They've been to court over it a few times.
"Hi I'm an employee calling from [X]" "OK, can I get the security code?" (caller gives security code)
Any employee in the company could also request a no-questions-asked reset at any time. I actually had cause hit the big red button once when the call went:
"Hi, this is [employee] calling from [branch]" "All right, can I get the security code?" "Oh, (mutters "security code"), it's $foo"
See, that counted as a compromise because someone in the lobby may have overheard her.
A couple other fun stories:
- Once I called a branch and got transferred to someone else. The conversation at the other end:
Him: "Did you give the code already?" Me: "...are you seriously going to believe me if I say 'Yes'?"
- Apparently there was a phishing attempt where people would call our center opening with:
"Hi this is [person] from the fraud department, before we begin can I get the security code?"
I don't know if it ever worked, but we got several memos warning us not to fall for it.
- The situation you describe in particular, where one employee might cold transfer to another employee without the receiver verifying whether the customer had identified already...if that is even possible, it's gross negligence.
- Call centers typically record all calls regardless of origin; it's not like a human being manually hits a record button on a case-by-case basis.
http://en.wikipedia.org/wiki/Section_230_of_the_Communicatio...
Also, I'm not sure why a quality-review process would lessen culpability if all the illegal stuff gets through anyway.
Not exactly. Some of the trademark threats they're making are the kind that would probably go nowhere if they were against corporations who could afford to defend themselves. Suing every game with "Candy" in the title is at least approaching the same respectability ballpark as patent trolling.
-"social network" is in quotes because while the social networks themselves have been around for awhile, they only became a buzzword and the kind of thing Google would try to clumsily emulate in recent years.
To then turn around and call it "user error" when some forced integration has undesired consequences is just abominable.
To the second, Google+ is unique among social networks in that large swaths of its userbase didn't voluntarily sign up for it.
The problem is that it defaults to "Everyone on Google+" For those of you mystified that this is pissing people off, it's because not everyone on Google+ wanted a Google+ account precisely because Google is shoehorning it into everything! "Just opt out" misses the point; some of us don't want to have to dig around in settings for a service we didn't want to opt out of stuff like being put on a spammable directory for strangers.
If it defaulted to "Circles" I'd have a hard time complaining about it; people who don't want Google+ don't have Circles. But as it stands, this is "we're quietly opting you into spam." (and for those who say it won't happen, I've already gotten more YouTube spam since the G+ rollout than I have over the rest of the account's lifetime combined, and my YouTube account is old)