48 karma · joined October 23, 2013
We use Zendesk to track bugs. It's nice because of its assignment features. That said, I find it terrible about everything else.
Feature requests are currently in UserVoice, however we're about to move over to Aha.io instead as we use that for product roadmapping and it's easier to move a request right into the plan and then push into rally (we use rally instead of jira for sprint planning)
The goal should never be to describe every single outcome or scenario- the goal should be to build understanding between business/product/development team so that they understand the point of the work that the software replaces. It's no different with hardware or really any new product creation. The goal is to create a conversation that gets us to solving the problem- when the spec gets to covering all cases the chances we get this wrong and stray from solving the actual problem goes up massively.