1,791 karma · joined August 3, 2010
The two other specific failures that also are hard to defend:
1) Rape report from the case in India - TK should have fired the exec for the violation of privacy and disrespect to the victim. The fact that he saw the report and didn't do much about it is a failure.
2) Otto mess - not going to assume he knew or did not know but it's a failure of judgement to drive that acquisition without properly making sure he didn't expose the company to such a high degree of legal risk.
At the end of the day, his reputation for risk and brashness cuts both ways. I lean towards believing he's someone who will do what it takes to win and I respect that. If you get caught though, be prepared to suffer the consequences if you cut a few corners getting there.
* BTW this shit isn't unique to Uber - anytime $BBBs are on the line, people will do things they might normally not do.
1) Allow local pickup as an option on your listing (Does not cost anything!) 2) Put a Buy It Now Price and open it up to Allow Offers to be made.
I'm not sure why a buyer has an incentive to go off platform since after all there is no fee for a buyer to pay through Ebay. The seller pays all the fees so for a buyer to ask to go off platform usually is a red flag for me (scam, wire transfer, etc.).
One other thing that Airbnb does that I haven't seen done at other companies nearly as much is a focus on producing videos/stories to tell our story both internally and externally. When I first joined it seemed crazy that we would spend so much time and effort to produce a high quality video (almost a short documentary) to talk about why we were launching a new initiative on our platform. After watching one though, it's clear that video is a much more effective medium to communicate emotion/feeling and that helps employees understand the deeper human element that we're trying to impact and continues to drive employees to champion the mission. Sure, you could have just thrown a bunch of words and stock art on a slide and call it a day but the story doesn't come across as effectively and you don't get the same impact on the feels.
In terms of being as trustworthy as Craigslist, the main advantage is that hosts have to go through verification just like guests and they have bank accounts linked and many hosts have reviews from previous guests which gives you more confident of how good of a host they are.
Refunds are available if the listing is not as described or there's any personal safety or cleanliness issues. What was your experience that you felt warranted a refund?
Also, I generally use my 20% member's coupon for things that never go on sale such as bear canisters and climbing shoes.
For budget outdoor enthusiasts, I would recommend Walmart's Ozark Trail brand. You can find a sub-4lb backpacking tent for $30 on sale (which is still twice as heavy as a high end backpacking tent but costs $30 vs. $300). They put out a lot of decent gear but never the lightest or the most durable.
If you want better quality gear but only clearance/outlet, try sierratradingpost - basically the TJMaxx of outdoor gear.
United Airlines has largely been the laggard in the industry in the past 5 years even though their stock price has risen 200%, that is 50% less than their peers like Delta and Alaska Air group who have risen closer to 400% in the same time period. If flying the friendly skies took them into bankruptcy, what could they have done that would've kept them afloat while maintaining a "regulated" carrier status?
1) Upping the compensation considerably beyond $800. To be honest, that's just not enough considering that people routinely get $400+ for moving to a flight 2 hours later and this was moving to 3PM the following day.
2) Not accommodating United employees who they wanted to get on board this flight. That should be only when you have EXCESS seats, not so you can bump off paid passengers. Here's an idea, book them on another airline's flight. If that was not possible, then that's poor planning on your part, find a way to deal with it that doesn't involve bumping passengers involuntarily.
Overbooking flights is going to be norm, a small price we pay to get lower fares. The response when it happens is the problem that is completely in the control of the airlines.