Airbnb's and any other types of vacation rentals are not for everyone. There are many different types of properties that you can filter for and you may want to focus on listings that are listed by "Superhosts" who have shown a consistent record of high quality service and ratings.

In terms of being as trustworthy as Craigslist, the main advantage is that hosts have to go through verification just like guests and they have bank accounts linked and many hosts have reviews from previous guests which gives you more confident of how good of a host they are.

Refunds are available if the listing is not as described or there's any personal safety or cleanliness issues. What was your experience that you felt warranted a refund?