We work handbook first at GitLab (https://about.gitlab.com/handbook/handbook-usage/#why-handbo...) in line with our value of transparency so that each relevant page acts as a reference for company policies and internal operating procedures. In this case, that may mean the community would see how we define location factors, but also how they are calculated by the compensation team. I understand how the latter can feel very operational when reading through. If there is any feedback on how to make certain sections feel less cold, please open an issue in our compensation issue tracker (https://gitlab.com/gitlab-com/people-group/Compensation/issu...) or tag me in a merge request (@brittanyr).
With respect to our location factors not having all cities, this is due to taking a geographical areas approach. https://about.gitlab.com/handbook/people-group/global-compen... If there is a city that is 1) not listed or 2) not aligned to local market rates, please feel free to send us an email with this information (compensation@gitlab.com) or open an issue in our compensation issue tracker with the following issue template: https://gitlab.com/gitlab-com/people-group/Compensation/issu....