22 karma · joined July 23, 2015
I am continuously amazed that downtime issues go undetected until a) customer notifies you b) things go downhill and alarms are blazing. Our central principle is that monitoring and alerting has to be part of your deployment. The way we apply at my work place is that every design doc has a monitoring section which has to be filled out.
The prevailing models during those times were revisited which included prices, contracts, payments.
In your specific example about car washes, I envision a huge warehouse with multiple floors to do automated car washes which is super efficient. This will happen as there will be a metric that will show how a minute saved on the car wash floor can save the company millions of dollars because of their scale. There will be no "car wash" dealership to negotiate with.
Side note: AMZN just announced profits, perhaps time to buy WMT ;-)