avr5500

Working on https://libredesk.io A free Intercom, Zendesk alternative.

Appreciate it! You're right, the landing page is lagging the product. DM welcome if you want to share a concept, my email's in my profile.

Not yet, but there's a railway template linked on the landing page if you want a one-click deploy.

Working on https://libredesk.io/

It's a modern, open source, self-hosted customer support desk.

There's also - https://huml.io

I split large large task in 4-5 small sub tasks, each in new conversation to save tokens and it does a pretty good job.

yes, once Libredesk is stable.

Thanks,

Yes I will adding an API user support, you will be able to interact with Libredesk with APIs.

The Docker file specifies versions: https://github.com/abhinavxd/libredesk/blob/main/docker-comp...

I will include the versions in the installation docs for binary installations. Thanks for the feedback.

Hey, thank you for taking time to write such a detailed feedback! Really appreciate this.

The automations are just for that, in automations admin tab you can create rules like email has text `@google.com`, `ceo@xyz.com`. If true you can apply certain actions like set SLA, assign to a specific agent, etc.

You're right this SLA system is not flexible enough, I will work on improving this feature.

Regarding the "FRD Overdue" and "RD Overdue" labels, they show when the First Response Deadline or Resolution Deadline for a ticket has passed. Yes adding some hover text makes sense.

Maybe the https://libredesk.io/docs page needs a concepts section.

Again thank you for the feedback.

It's up now, yes planning to support multiple languages.

Thank you! Adding a todo and a roadmap to v1.

Thank you! Adding a roadmap to v1.

> A hosted version need not necessarily target maximum money making. You could run it as a nonprofit whose goal is to ensure that the open-source project works well and lives long.

That actually makes sense.

Also will apply to FOSS funds like - https://floss.fund

Right now the only way to create a ticket/request is by adding an inbox, and sending an email to your configured email address.

No plans, cloud deployment platforms like Railway can take of it

Mobile is not the focus, it can be done later as an app or something else. No plans to monetize; yes, it's a labor of love.