Hmm - I think Away's CEO apologized because of the public pressure that had been building up over the past couple of days. She didn't have much of a choice given how much the story had been trending.
Anyways, my point is around the dangers of using individual narratives to generalize and paint a picture. It also sets a dangerous precedent. Such a narrative could be written tomorrow about any startup/company really - You can substitute Away with Tesla, Amazon, Uber, JPM and a whole host of 'successful' companies. There is lots of employee turnover at these companies; all you need to do is go and find a bunch of unhappy former and current employees and you've got a cover story.