14 karma · joined August 9, 2021
Sellers are obtaining this through black hat methods.
The thing with Amazon is that it's super fragmented and you have to complain through the correct channels. After six years I'm still struggling to navigate at times.
General Customer service team members' KPIs are to just close tickets, that's all they care about.
Go to the Product page and click "“Report Abuse”" on the reviews.
Or email the support team and ask them to escalate the ticket to Seller Performance.
Also complain to seller-performance@amazon.com
If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account.
Alternatively you can threaten to report them to Amazon for this and they will go away.
It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system, and they are really heavy handed against sellers breaching this.
If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account.
Alternatively you can threaten to report them to Amazon for this and they will go away.