anon029102

> Can anyone at Facebook speak to whether engineers are aware of the working conditions of moderators, and agitate to improve their lot?

They are passively aware but mostly don't care. The engineers who express frustration are in the vast minority. Most engineers are just super happy about their own situations, very focused on PSCs, and try to keep to their own stuff. Any internal frustrations are channelled towards appropriate feedback channels where the anger is watered down.

> what else should they be doing realistically?

- Pay them better

- Give them proper healthcare

- Don't isolate/silo them

These things would enable them to better deal with the inevitable stress and secondary PTSD that comes with their work. And would help FB perms to observe difficulties and quickly affect change.

They wouldn't be allowed to.

Guy Rosen and other execs within Integrity team continually skirt their responsibilities here. They claim they're doing better, but the second-order effects of crappy work conditions and demands keep cropping up. Zuck says one day we will hopefully be able to AI-away this integrity work (especially the most traumatizing), but he does not say a whisper as to improving working conditions or pay while the work needs to be done by humans. And I bet Zuck wouldn't be able to handle the content that these people have to view. Sheryl does not care. She keeps referencing the same standard schpiel about how contracting companies have to abide by a strict set of standards, and how they're ahead of the market in terms of pay and wellbeing. But it's still awful. The divide between contractors and full-time workers at Facebook is truly disgusting.

People who work at Facebook should be pushing for change. But they're numb to the schpiel. They're cushy and looked after and don't want to create a fuss.

Rosen doesn't care. Zuck doesn't care. Sheryl doesn't care. What DO they care about? Perception. Sit in any high-up integrity meeting and you'll see the only thing they seem to talk about is how "x" would be received by users at scale. There's no comment as to the ethics or corporate responsibility. You can be talking about something pretty out there like how human rights intersect with takedown decisions and all you've got is a bunch of people umming-and-ahhing about lossy metrics and how Zuck wants this or that so we better hurry up. Or how awwesome it'll look on our PSCs if we ship this thing.

Broken company.

AFAIK Content reviewers in the Dublin office work for Facebook as perm employees (are not contractors), and mostly deal with escalated cases from offsite contractors.