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It's worth mentioning that this pattern of customer service also seems to be becoming more common.

My guess is it's some ticket-based support system on their side and their incentives are to close the tickets within certain time-frames where the actual support seems to take a back-seat.

This is awesome. I had a shell of an idea like this that never got anywhere. Wasn't even sure if it were feasible. Really neat!

Sign me up for that!

That describes what I think about current public discourse exactly. I wonder if that's how it's always been with human societies?

Not sure I would seek advice about what you find "generally" good trading practices.

I think that question is in itself a fundamental part of UX design and research. Designs are better assessed with a context - so design that is bland for one group could be read as being elegantly minimal by another, and the opposite. A big part of UX research is figuring out the user base and making designs conducive for your target.

I thought I was the only one irked by this. The instagram web-page does a great job acting as a web-app without trying to force the user to do their bidding. I hope Reddit atleast stops trying to force users to install their app if not making a mobile-friendly website.

He junks the Silicon Valley culture by portraying how this it's a fake culture fueled only for some people to make money. I don't disagree with it, what I disagree with its portrayal as a scamming culture. Won't you expect everyone to be trying to make a buck when the time is right legally? Legality can be said to be objectively important, but morality is choice? And while it does represent the majority, isn't this the very same culture that enabled the unicorns from there? The descriptions of Zuckerberg or Musk or Jobs's lives before they got big would've sounded very similar to this.

I've been having similar issue. But mine has been locked for about a month now. Coinbase people. If you're reading. Please help!