alexdiacre

Great. I haven't seen anything yet. If you could put HackerNews and/or your username (ameyv) in the email so I can keep an eye out for it, that would be helpful.

Greetings. Alex here from Google. I look after Workspace technical support. We'd love to look into this but need @ameyv to reach out and let us know the Workspace domain this is in reference to. I can be reached at alexd@google.com so please reach out.

TL;DR: After extensive investigation, case review and working with a variety of internal teams, we’ve have not found any supporting evidence to corroborate these claims.

Greetings. This is Alex Diacre again from Google’s G Suite Support team with a followup. In order to protect the privacy of all our customers and users, it is our policy not to disclose information relating to specific customer accounts in public forums. But given the amount of attention this post received, I’d like to offer some insight on the results of our investigation on this matter:

-The original poster on Reddit (OP) did not identify him/herself or the customer account. We have made several attempts to reach out to the OP through PM, but have yet to receive a response. (If the OP or someone from his/her company is reading this, please get in touch with me).

- We have tried to identify the customer based on the information in the original post, including an extensive review of recent support cases, but have not found any cases resembling the description.

To note, Technical Support is available to G Suite customers 24/7 via chat, phone and email. We’re happy to work with the OP to investigate this matter further; until then, we have not found any supporting evidence to corroborate these claims. Technical Support can be accessed at https://gsuite.google.com/support/

Hi jimrandomh

Alex here from G Suite Cloud Support at Google. We're limited on what we're able to share in public forums related to specific customer situations.

Hi flukus

Yes - you can create a case at https://support.google.com/a/contact/admin_no_access

Hi danirod

For G Suite Basic, Business and Enterprise customers we provide 24 x 7 support via chat, phone and email.

Hi profmonocle

We're limited on what we're able to share in public forums related to specific customer situations.

If you're not already doing the following we recommend the following steps to protect your G Suite account - have more than one super admin - ensure an up-to-date recovery email is in the account profile - ensure an up-to-date recovery phone is in the account profile - ensure account profile is properly updated - use two factor authentication for all users (ideally user security keys) - at a minimum, ensure that your G Suite administrator users are using two factor authentication

Lots more info on G Suite security best practices can be found here: https://support.google.com/a/answer/7587183

Greetings. This is Alex Diacre here from G Suite Support. This has been flagged for my team and we’re looking into it. If anyone G Suite customer has trouble accessing their account they can always contact Google Cloud Support here: https://support.google.com/a/contact/admin_no_access (this is a special form to use when you cannot access)