aj_nikhil

Hi, I have created this after experiencing pain of monitoring APIs while I was working as a Technical Manager at a Fin-tech startup. I have 7+ years of experience in Technology working as a developer, and a Technical manager. I have founded 2 startups (e-commerce and Fin-tech space) before this. I would be happy to connect to discuss more, please connect with me at apio.monitor@gmail.com

Thanks. Yes currently this will only work with Express.js. Agree that the token mechanism isn't the optimum right now, as on updating library you will have to reconfigure it. I will try what you suggested, of keeping it in the client code. About load this puts, all the work is done post sending the response the client from your node.js app so it should not impact response time at all. While manual benchmarking I couldn't see even 10s of microseconds difference while using this.

We used a tool called Freshdesk in which sending an email to a particular email id creates a support ticket. Also you can reply from it's dashboard. We had b2b customers who used to send a lot of queries everyday. This tool helped in distributing queries among the team. Earlier it was only one person mostly who was handling all queries, thus was overwhelmed. Also it has auto rules which can be used to set priority to the tickets. Very useful tool when you have a sizeable number of customers. It helps in providing better customer service also as very few tickets go unanswered .

We implemented a customer support software, it was a game changer. It resolved most of the chaos.

1. It's easier if you have worked in the domain. If not make a list of top 50 companies who might need your product. Use linkedin to find the CXOs of those companies who have the power to say yes or no. Approach them thru mutual contacts or directly.

2. You have to explain the benefits of your product. Benefits should be much greater than the cost. Good thing with SAAS is that commitment needn't be long . One popular theme is "your software increases efficiency" of employees .

Good luck.

I have been using Duck duck go for few months now. Never missed Google. Slowly I will shift other services as well. It's a matter of societal good that we degoogle. Else Google will become strongest company ever created by mankind.

Jugaad and corruption is underrated.

go back to good ol' Nokia?

In India people don't explain much to team mates because their importance will decrease. It's not so easy here, Politics is over the head.

Start with many things and keep on doing them honestly and humbly.. sooner or later you will become master in few ...

How to connect to my db ?

>>> db = records.Database('postgres://localhost:5432')

>>> rows = db.query('select * from customer_customer')

Traceback (most recent call last): File "<console>", line 1, in <module> File "/Users/ns/teabox_django_env/lib/python2.7/site-packages/records.py", line 109, in query c.execute(query, params) File "/Users/ns/teabox_django_env/lib/python2.7/site-packages/psycopg2/extras.py", line 223, in execute return super(RealDictCursor, self).execute(query, vars) ProgrammingError: relation "customer_customer" does not exist LINE 1: select * from customer_customer

Still very less given the amount and talent of people working there. I see a downhill graph over the years. Next Yahoo in making.