_ikfm

Yes, it's active now after almost 7 hours. Thank you!

I plan to update everyone on what happened as soon as I get some sleep first. I've been up since 7 am and it's 2 am now. The incident started at 7 pm.

In this time and age I think it's inevitable. Think AWS instead of Twilio for example.

Even if we wanted to do this, this process can take days and sometimes even weeks.

I can open tickets with my existing account but they are not replying.

Thank you! We are still here with the team trying to find someone who can help us.

Yeah, I guess so. I'll keep trying everything I can since our customers can't wait and are losing business because of the downtime.

Thank you!

Yes. When I select the option for support they just play a message saying that I should open a ticket via email instead.