What does it do? What are some use cases?
22 karma · joined July 1, 2018
Yes, if you want a workplace where people can say "Hey X, can I grab you for a second?" then RTC is exactly what you want.
When I worked full-time remote, we didn't work that way because it felt very invasive. We scheduled meetings for later or the next day. This create a more intentional pace of work and promoted a culture of thoughtfulness.
Of course, your mileage may vary.
Having a good ticket system makes a world of difference.
If it's slow, or clunky, or buggy, or cumbersome, then the ticket system itself harms the projects and prevents progress.
At lot of usage of Jira falls precisely in this category.
I had not read it before writing my post, but it definitely looks worth linking to.