Peter H here, the original author of this piece, with an update. I want everyone to know that while this has been a really trying situation, KitSplit has gone to great lengths to help. KitSplit has now fully compensated me for the full value of the gear that was lost, even though this is beyond their legal requirements. They’ve also assured me they are making improvements to their policies and will have additional updates soon. Even before this happened, I continued to use KitSplit —in part because I have been impressed with their customer service throughout this experience. Now, I am pleased that they went above and beyond to help, and are taking this as an opportunity to reflect and improve their system.