Yes, we have. Some of our friends are big players in the AI insurance space. I find that people are wary of AI in the abstract but become more diplomatic when it comes to tools that genuinely solve problems.
Inasmuch as I remain unsure what to make of this, I think you might need to know that the answer is a deployment choice, not an inherent property of the tool. Our personas are good at performing hand-offs, but the moment they can't help, they can't.
What polls? also, the churn thing is testable. If I demonstrated retention numbers would you be convinced ? In any event. Huge difference between synthetic people and embodied agents.