Helprace

I think instead of looking for problems, you should look for your passion.. And what you could stick with time and time again to perfect.

But as someone said, problems are everywhere. You can take a random software, pick its weakest point and work from there to create a better version.

Isn't PR in essence paying for links? Something that a freelancer or agency would do. Correct me if I'm wrong

Hey there, we're a small team trying to make it big in the customer service software market. You probably know software such as Zendesk and UserVoice, which are designed to address customer service requests. We've created Helprace, which does the above and offers a feedback community to the business owner on top of that.

Issue 1: We don't know if people actually want a feedback community. We had ONE customer who encouraged us to develop it. So a user, would you want your questions & ideas be publicly visible, in other words would you go through the trouble of posting it? Would love to hear your take on this!!

Issue 2: We launched our homepage without much feedback. Upon visiting, -What do you think it can help you with -What’s the number 1 reason that is stopping you from buying? -What’s your biggest concern about this product or service? -Is there anything that is confusing on this page?

See http://support.helprace.com for demo.

What is your initial impression of what you see?

Are you encouraged to create a new account?

Would you sign up for a free trial of this type of service? Why/why not?

Hey HN! I am a developer of Helprace. Decided a few years back that there's no crowd-sourced support + helpdesk solution. We're finally launched and looking for feedback! Demo can be seen right in our support portal @ http://support.helprace.com

Just for the record: I'm no marketer but the term drives me up the wall!

Amazing presentation!