Fastmail is an Australian company.
33 karma · joined April 29, 2020
What also needs to be said - in my time I have seen orthodox ITIL bros, who got all their certificates and wanted to transform every ITSM process to the letter of ITIL and these people would probably get a panic attack from this guide. Nowadays I am seeing Agile bros, who want to do everything the Agile way, replacing one mess with another, just for the sake to be up to date with the newest frameworks.
I like that people at incident.io tailored the Incident Management to their needs and are not sticking to some predefined "rules" which are popular now. What works for them might of course not work for the rest.