This format doesn't run arbitrary code on your local, reading the file doesn't require more memory than file itself, you can inspect the file without loading it
2,321 karma · joined November 25, 2020
This format doesn't run arbitrary code on your local, reading the file doesn't require more memory than file itself, you can inspect the file without loading it
Although we accumulated decades of experience in Ruby, this was more challenging than we initially thought, because of the few things we discovered along the way (that led to quite a bit of rework!).
Not sure how much it costs but doesn't look very SMB/startup-friendly...
Feature-based billing is super hard too, and people underestimate the complexity even more.
We were genuinely surprised that some companies wanted to use Lago even if they ""only"" had a "feature-based/subscription-based" pricing, that someone new would consider as "trivial".
What would you suggest to outsource VAT calculations? We've yet to find a tool / platform we really like, that we could partner with.
1/ Should it be a discount on future invoices, or a refund (an angry customer will ask for a real refund: aka $$ on their bank account)?
2/ Do you want to keep track of how much has been discounted/refunded to which customer (so that you can identify deeper trends: if a segment is being discounted many times: maybe you can adjust things, or maybe it's fraud?)? In that case, just erasing a line doesn't help
3/ If you refund, how do you deal with taxes that have been paid already?
Btw, we've written a quick primer on Refunds, Coupons, and Credit Notes: to lay out the pros/cons
https://github.com/getlago/lago/wiki/A-Primer-on-Refunds,-Co...
Love this quote!
It's easy in theory: 'just do it', 'just copy', BUT the challenges are in - the tiny details (that can have a huge impact: we're talking 'billing' and 'money' here) - the maintenance: it's a living organism: you will inevitably change your pricing, your payment processor, the way you bill, your back-end/front-end etc
I think indeed some users will use us for free and never pay, whereas larger companies actually want to pay to get the hosted product, custom features, SLA, etc.
We are still in the early days, but here is how we think about our own pricing : https://www.getlago.com/blog/how-we-think-about-our-own-pric...
With the correction, a more thorough approach might be necessary.
We do per metric pricing and « per-seat » as well, we built Lago for pricing flexibility. This post is more around pricing for the downturn, than about our product.
If you have specific feedback, because it is still perceived as self promotional, we are genuinely all ears. Thanks!
Not everyone can have a pricing like Snowflake’s. And you’d be surprised by the number of customers that want a fixed « all inclusive » pricing for peace of mind.
I also want to emphasize that there are: - Incredible companies that got rejected from YC (and even if it must have felt crushing at the time, in hindsight, they saved the 7% of equity that YC would have taken) - Incredible founders who had to apply several times: the founders of Algolia did - Incredible founders who got in but then shut down
So it's not an end in itself. When we got in, we thought we 'had made it', in reality, we pivoted after the batch, and this step definitely failed like a failure at the time.
I think any entrepreneurial experience or general proof of grit resonates.