As a healthcare IT professional I find this to be a highly misleading portrayal of what Epic is and its place in the industry. Epic is admittedly typical enterprise software that doesn't meet the standards we've come to expect in the 21st century. But you have to take that in the context of healthcare which is at least 20 years behind in this respect.

Epic is far more sophisticated and good than 90% of the other options in use by real hospitals today. I'm only half joking when I tell my friends in tech that it's hard for me to talk about what I've seen. Not just bad software but horrible 80s era curses GUIs, truly garbage proprietary query languages, systems with 100 different pieces of shoddy vendor garbage bolted on here and there to cover the gaps in their functionality.

Epic is best in class--and that's sad. Maybe 20 years from now we'll have EMR and patient accounting systems that will please 2015 HN.