https://www.bostonglobe.com/business/2015/05/31/partners-lau...
The company that provided the software is interesting:
Based in a suburb of Madison Wisconsin, founded in the mid 1970's by a grad student who wrote some software for a local hospital. They grew organically by word of mouth never spending on sales or marketing. They landed Johns Hopkins as a client years ago and now Epic chooses which hospitals are allowed to "invest" in their software. They hire young grads right out of college who have never worked anywhere else - who find themselves trapped with completely non-transferable skills. It is like this company evolved in complete isolation from any outside influence on software development.
Of course it is typical enterprise software developed by waterfall method that puts users last. My wife says the doctors are in open revolt. They have 1000's of open change requests - some critical to patient safety. For example the field to enter prescription instructions is only 64 characters. This is a hospital that administers chemotherapy so the instructions are more complicated than "take with food three times a day." The developer who got assigned that ticket had the nerve to suggest using abbreviations instead of making the change.