As someone who hasn't worked in the software industry yet, stories like these are beginning to horrify me. Is the bar really this low?
1) Nobody cares - nobody respects it; 2) People make posts saying " it dawned on me that a trained eye can often spot unfriendly software a mile away" as if this is something new!
[1] Nielsen, J., and Molich, R. (1990). Heuristic evaluation of user interfaces, Proc. ACM CHI'90 Conf. (Seattle, WA, 1-5 April), 249-256.