Right? This is the financial industry, you shouldn't have to "publicly shame" a company to get a response.
A ticketing system would give some organization to the chaos
Hell, I shouldn't have to register for a twitter account to be able to contact someone in any industry.
I wish we lived in a world where people actually did what they signed up for. Buy unfortunately we have machines who follow that rule. I came on Twitter very late and it was basically to shame and acknowledged good publicity.
It's very true. I recently had an issue with Expedia and was getting no where with phone or email support. I simply tweeted their public account with 140 chars of details and boom, they had "coincidentally" updated their TOS which meant my issue was now resolvable.