But what do you expect when the student is the "customer".

True. Universities have turned into an industry. The university industrial complex. I've always lived near large UC and CSU school, and one thing I've noticed is that they're always under construction. Always! All that expansion costs money, and a lot of it. I've also noticed how the heads of the universities (chancellors?) are more akin to CEOs rather than being an academic leader or champion of sorts (not that I know anything about what the head of a university should or should not be).