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Was this done through an Apple Store? The Apple Store staff have asked me for my password too. I've always asked if a Guest account was enough and it's never been a problem.

I've always found the "Geniuses" to be fairly helpful and they always explain what they were going to do to my gear.

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It works with a Guest account, if you don't encrypt your hard drive. If you use FileVault, they specifically need your administrator password. So what are they actually doing there?

I don't think you can boot the machine to login as Guest without a password if you have FileVault enabled.

I think you can still boot from the network. If that's correct, then this whole thing gets ever more mysterious for me.

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