Exactly the reason I stopped reading the Consumerist. It's frustrating to see things that are usually careless mistakes misconstrued as big EvilCorp's plot to screw {all consumers, all taxpayers, the world}.
I stopped reading it too. So much handwringing.
I fail to see a scenario where Moto aims to 'trick' their customers. What paranoia.
I had the same thought. I think they're confusing crappy package design (incompetence) with malice.
Really? I think they're saying the cheap design itself is doing the 'tricking', not Verizon or Moto. Which seems fairly accurate.
Instead of 'tricks' they should have used 'causes' or 'results in', or some other phrase that does not imply a negative intention in the design. It's just bad design.
I assumed they were being facetious.
I doubt it - Consumerist is very good at manufacturing outrage, even for minor, accidental transgressions. They're also very good at playing the oppressed consumer card.
As bad as The Consumerist is, they did teach me what the phrase 'executive customer care' meant. Which has saved me on a few occasions. I wish they'd stick to helping people get just compensation rather than these type of posts.