Did not abandon. Still support it. Was a Gen 1 product for sure. Ring is our V2 and so far has been very well received, great reviews and very happy customers.
We did do a $99 upgrade for everyone that had bought a Doorbot .
We did do a $99 upgrade for everyone that had bought a Doorbot .
Not sure if you personally read them, but customer service unresponsiveness is a common theme in those 1-2 star reviews.
Have you done anything to address this problem? DoorBot was your first gen product; you HAD to expect problems and made sure people were being responded to.
Edit: forgot a word.
Ring has been a little better, but still get a black screen far more often than I'd like, and 3-5s latency on audio for a local wifi device is rather frustrating.