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Comment by konradb | Hacker News Reader

The same company that made Ring came out with this first. It was crowdfunded and the people that stuck out the very long wait were very underwhelmed I hear. The doorbot facebook page was a lot of very angry people. I guess they abandoned the doorbot brand and moved to 'Ring' when they felt they had ironed out the kinks? Hope to try this out.

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Did not abandon. Still support it. Was a Gen 1 product for sure. Ring is our V2 and so far has been very well received, great reviews and very happy customers.

We did do a $99 upgrade for everyone that had bought a Doorbot .

I've read a lot of the reviews on the DoorBot Amazon page, and frankly, I would think twice about buying Ring. Not because of the many problems with the software/hardware that DoorBot suffered, but the lack of response from your customer service reps.

Not sure if you personally read them, but customer service unresponsiveness is a common theme in those 1-2 star reviews.

Have you done anything to address this problem? DoorBot was your first gen product; you HAD to expect problems and made sure people were being responded to.

Edit: forgot a word.

Ring is on my list for later this year; I look forward to trying it. I was going to go for Doorbot but the bad reviews had put me off. I don't see the same reviews for Ring. Best of luck :)

I never got a $99 upgrade offer - paid full price after never being able to get my doorbot working properly (802.11b only? Really??).

Ring has been a little better, but still get a black screen far more often than I'd like, and 3-5s latency on audio for a local wifi device is rather frustrating.

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