Whenever I need to call Virgin to try and get some info, I need to:

  - Type in my account number
  - Wait for an agent
  - Get an agent. Give my name and account number
  - Explain my problem
  - Get transferred to another agent
  - Wait
  - Get an agent, give my account number
  - Give the third letter of my password (which got me confused, as I thought they were asking for my account password)
  - Explain my problem
  - Get transferred to another agent
  - Wait
  - Get an agent, give my account number

In the end, I talked to three persons, in the same company, and gave 4 times my account number, and one time my "password".

Can confirm, does not save time at all!

Note: this is for Virgin Media UK. Did not experience that with Virgin Media in Canada.