My last company worked extensively with browsers from various companies, at a deep level. Safari was, by far, the one that crashed the most and had the most general implementation problems. My experience with their other software is not much better, and I avoid what I can. And then there is the ghastly iWorks rewrite. The only software I've ever thought highly of from Apple is Mac OS X.
I would guess there are deep cultural problems at Apple that are being allowed to fester, and perhaps this extends to some OS X groups. Yet Apple continues to produce beautiful devices that people buy for their dopamine hits (okay, I admit, maybe iPhones are pretty nice). I wish Microsoft would seize the opportunity and make an OSX-like OS* that runs common productivity and creative apps so we could not be beholden to Apple, as I am for Mac.
* Apparently they did this once but the project was canned