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Comment by devsquid | Hacker News Reader

I would like to say, having used Ting for a while. Its customer service was amazing. You called, someone picked up immediately. They worked for ting, and it was not outsourced. So they resolved my issue within 5 minutes and I got a email transcript within the hour detailing what happened. It was awesome. Plus Ting was cheap af, I would spend like 10$ a month for a smart phone. Its data service was extremely slow, which is why I left it... but still I have fond memories of Ting. :) Enough to want to post this review. I have many family member on Ting. It makes sense for older folks who don't really use their phone number, but still want data when they need it.

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If you feel like giving us another chance, we've got Ting in GSM which might resolve the Ting on CDMA data issues you experienced.

Thanks for the kind words about our customer service. Our team thrives on great feedback like this :)

I was in the private beta for Ting GSM, and I loved every minute of it. I'm still on GSM with my main line, and we'll be moving my wife to Ting GSM once her CDMA phone finally kicks the bucket. I had tried Ting CDMA a few times since they first launched, and came back for good once I found out about the coming GSM service. Ting's customer support is simply unmatched, an anomaly among not just cellular companies but all tech companies I've ever dealt with.

Justen went above and beyond to help us beta testers resolve issues, and I feel like a part of the Ting family now even though I don't work there (though I'd love to if I lived further north!).

Been with you guys since 2012 - please don't ever change the way you do customer service. If you had fiber in the Mid-Atlantic region I'd have already signed up. Keep kicking ass!

P.S. I converted my family and I've got some converts at work now too. The customer service is key, plus whoever came up with that calculator to compare costs between Ting and the users' current provider needs a big fat bonus.

Would Ting ever consider being the back-end provider of an Open Access Network?

It all depends on the details and the market, but yes - like I said in another comment, we're really open and flexible about how we deliver our service and I could see a few different types of arrangements where we might end up doing exactly that.

Yeah, I'm a Ting customer for 7 months now, and honestly it's been a dream. I haven't had to interact with their support because everything has just worked, for less than half of Verizon's price.

Ting has GSM in beta (T-mobile resold) so it might be worth checking them out again if you have decent T-mobile LTE coverage in your area.

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