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How?

"I cannot hear you, could you use the headset instead of the speaker phone mode?"

How does this make it seem the interviewee wasn't interested? He couldn't hear and asked the interviewer if he could use the headset which would have taken no effort and made the whole process a lot better.

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You assume that is how he asked. I know he describes it as politely but he might consider a polite request as 'Please use the headset." Repeated, even after being told no, possibly with explanation that he can't understand him due to his accent instead of comment on the quality of the speaker phone.

My point isn't that either of these straw man situations happened, its that any of a wealth of possible scenarios are possible given the extremely vague details given by the interviewee it is easy to see many different interpretations by the parties involved as reasonable.

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