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Yes. NetApp products tend to be really great but dealing with their sales guys directly sucks.

Next time contact an VAR like Vandis who will size it, sell it, and help (or just do) set it up.

I agree, I had to chase them for more than 2 weeks to get a disk shelf quote which was overpriced around $3k competing with a local vendor that buys from them. I bought from a vendor and not directly from Netapp

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