Ridiculous. I'm wondering how large was the budget and who got the largest stake of it for spitting all this useless errors (_nb_ it's still better than failing silently)
And when they're not fixed, the support team needs to write _something_. I can sympathize with whoever wrote this. I imagine working for the IRS has its own set of stresses (esp. considering this is stopping people from getting their refunds or whatnot too)