The IRS guide to debugging XML errors in your rejected tax return
irs.gov
irs.gov
(no snark implied. It is sweet).
The first point is the troubling one, because politicians in the US are drunk with money of the very same people whom pay the least taxes and amass large piles of cash to buy their interests, a behavior few people can do individually (but could collectively, if they were sufficiently organized and singularly aggressive on such an issue (crowdfunding-like model)).
And when they're not fixed, the support team needs to write _something_. I can sympathize with whoever wrote this. I imagine working for the IRS has its own set of stresses (esp. considering this is stopping people from getting their refunds or whatnot too)
If we want to disintermediate the big chains, let's take a look at what the good guys are doing and work with them. I've always seen a great value, and no XML errors..