>Apple's model customer is one who upgrades often. If you want solid support for old products, stick with Microsoft, and accept that their products can be clunkier because of deliberate choices to maintain backwards-compatibility.

This is nothing close to "So what? Just upgrade." He's saying that from apple's perspective the best customer is one who upgrades their machine on every upgrade cycle which explains why they don't care about previous generation OSes. And how can you say this comment is apple-apologetic when he goes on to say that Microsoft does a better job maintaining backwards-compatibility?