I am really tempted by the new XPS 13 (with possibly a dual boot Ubuntu/Windows) instead of a new Macbook Pro 13 retina.
I know that a lot of info is out there. In your case, any comparable experience with Dell support?
I know that a lot of info is out there. In your case, any comparable experience with Dell support?
I'm not sure whether or not this all falls under your definition of "support," but it was enough to send me back to the macbook that the dell was supposed to replace.
Also, this was 3 years ago. Maybe they've gotten better.
For all of these I had the next day on site support, and a tech came over and fixed stuff every time with no problems. Now that I'm switching to a MacBook, I'm actually kinda sad to be potentially parting with the computer while it's getting fixed.
I've heard everything just works for Ubuntu on the machine. I was planning to run linux in a VM first to see how usable it is then go native if I must.
In any case, I shall report back on how they handle it. Fired off a twitter message to @DellCares and they asked me for the service tag. Go on Dell, impress me!