From what I've heard, people gave up at the waitlist. The unit economics do not make sense either: the CEO said that they break even overall, which is unsustainable when you consider cost of human capital/oppertunity cost. http://techcrunch.com/2015/02/27/catch-a-tiger-by-the-toe/
From their site: "Initial hires start at $15/hour, with the opportunity to move up to $20/hour quickly!"
The median income in Mountain View is around $55K - $20 an hour salaried is roughly $42240.. but customer service tends to be below average salary in any area. Many earn less.