Well I guess they need that fanatical support.
Personally I would just say fire the support people and use the money to hire somebody that can actually deal with servers.
Personally I would just say fire the support people and use the money to hire somebody that can actually deal with servers.
Im not a rackspace user :)
But yeh; someone is probably getting a tongue lashing. Human error is so easy; even for experienced engineers and especially with live electrical equipment... (been there, done that, got the scars)