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no a power outage never makes sense. all systems should be on online battery backup with gas powered backup generators for outages longer than 5 minutes. These systems should be tested periodically to make sure that they are all in good working order.

I think I'd rather not have 100% uptime and have periodically tested systems, to increase reliability as long as I know when my server MAY go down.

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There is a Rackspace update; from reading it this hit one of the fluke single points of failure in one of their power system.

Considering how data centres are set up there isn't much they could have done to stop it :)

Looks like human error (during the servicing)

Well I guess they need that fanatical support.

Personally I would just say fire the support people and use the money to hire somebody that can actually deal with servers.

> Well I guess they need that fanatical support.

Im not a rackspace user :)

But yeh; someone is probably getting a tongue lashing. Human error is so easy; even for experienced engineers and especially with live electrical equipment... (been there, done that, got the scars)

Reminds me of Liquid Web who copied rackspace calling it Heroic Support. If you need to be a Fanatic or hero you're doing it wrong. I think I'll start a web host and call it "competent" support.

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