Sure, every once in a while I'm sure someone has a bad experience with their support but I feel it's a well-accepted notion that Apple has the best support in the consumer tech industry. A few sources I found in a couple minutes of searching:

http://www.pcmag.com/article2/0%2c2817%2c2452946%2c00.asp http://blog.laptopmag.com/tech-support-showdown http://www.thestreet.com/story/11366677/1/the-best-and-worst... http://www.consumerreports.org/cro/news/2013/04/apple-is-top...

I've dealt with Dell, Microsoft, Acer, Asus, and HP in the past on multiple occasions for each, and it was always a headache. With Apple, it was always as simple as walking into the store and walking out with my issues resolved. I've even had them fix a keyboard that broke due to my fault on an out of warranty machine for just the cost of parts. The fact that you can go to a physical location and get service puts them on a different level.