The trackpad on my thinkpad broke. I spent 10 minutes on the phone with technical support that actually knew what I was talking about and they mailed me a whole new part. I replaced it and went on my way as happy as could be.

In contrast: By friend who owns a mac tried to set up a appointment because her hard drive was making the sound of a grinder. They told her that they could not make an appointment on the phone, she needed to use the iPhone app to do that. Well, she doesn't have an iPhone so the only option she had was to stand in line at the apple store 40 minutes away and wait. She spend two days doing this since it closed before they got to her on the first day and then the took her hard drive and replaced it while erasing all her personal data. It's a good thing I made a backup first.

Great Customer Service for sure almost as good as Comcast.