Google has to do something extraordinary to prove it can provide adequate support. It's support reputation is absolutely abysmal - why would I build a business on system of a company that tries to not have human contact?
High priority tickets I've seen a very good response time on (far better than the minimum guaranteed), though I am going to upgrade to the next level plan to get better response times on the weekend.
I have not used AWS support so I can't compare, but GCP support has been pretty good in my experience.
Merely being a customer is not enough though, without a paid support plan you're basically on your own. This might be standard for cloud providers though from what I can tell.
1 Google apps (paid), there is a phone number to call. I spent several hours on the phone with a very knowledgeable person helping me troubleshoot a sync issue.
2 Hardware, my android watch died. I called the Google play support number, again talked to a very knowledgeable person who gave me a couple of troubleshooting steps, and then promptly replaced the watch.
3 Google adwords. We regularly talk to people at Google adwords, regarding billing and support issues. I also work with people who speak with support people for Google places (or my business or whatever they're calling it today)
In my experience, Google tech support is great when it's for a product you're paying for. That would be my concern getting 60 days free here... If I was using this for business (and not just messing around) I'd rather just pay for it and know I can get support.
Google's support for GCE is no different than Amazon's for EC2 - the more you pay, the more support you get.
Google thinks it just has to be a clone of amAzon in all ways.
Instead of getting some people to respond to the messages these people apparently left, within a day, the number was disconnected. That is how they tend to deal with customer service issues.