- Own 3 thermostats: 1 at home and 2 at my wife Business
- 6 Nest Protect spread in different part of our home (aka master bedroom, hallway, kitchen,...)
The thermostats work fine and usually the only issues I have encountered were with Comcast or AT&T (wife Business) going down and the thermostat not every time able to reconnect automatically... Not a huge deal and overall happy with those. And checking our bills, over time I see some savings in electricity cost... And the big big plus is really being able to trigger the A/C during the summer hot days when our dogs are staying home, and we are not with them.
The Protect overall have been working as expected with the one in the kitchen kicking in often when we are cooking (previous smoke detectors in the kitchen have been doing the same so no surprise). At installation time one of the unit couldn't register, and after reaching out to Customer support got a replacement unit quickly which worked fine. 3 weeks ago out of the blue the Nest Protect in our master bed room started to do exactly the same thing as shown in the video but the alarm after a minute will end and the app was reporting the level of smoke going down... Except there was never any smoke at all... Since it did happen 3 days in a row and on the third day, I was there to witness it, I tried a few things without luck... Ended up removing the battery and again contacted a Nest support (glad that I know a few folks there so I didn't have to go to any phone diagnosis), and 2 days later got a replacement unit. Installed since then and problem didn't happen and the bad unit was returned.
My conclusion: the thermostat is almost rock solid except for flaky internet and doesn't always reconnect. The Protect are definitely more a v1 with still some glitch but still happy customer. I am not a huge fan that Google did acquire Nest and still have preferred Apple but I don't have too many complaints.
I do have too a bunch of Dropcam and again not really happy that they ended under Google control, but their camera are good.