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That's an excellent point, and has happened with the UK GDS. With user research you can make a strong case:

https://gds.blog.gov.uk/2014/06/20/i-fought-the-law-and-the-...

That's the blog I was trying to find! Thanks, it's a great read, and points out an advantage of having in-house people with some ability to push back/negotiate :)

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