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Companies exist to make money. Some don't say it outright and focus on the user experience, which brings more money (i.e. Apple). Others focus directly on the bottom line (Uber). There's nothing wrong with either mindset, but I believe it's naive to say that companies don't care about money. Without money, you can't pour it into R&D, expansion, or improvements.

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Companies need to make money to keep existing, the same way we need to breathe.

If you've ever had a tyrannical boss, you'll see sometimes the company is just their fiefdom. Feeding their ego is their prime motivation and organizing principle for the company - not generating money.

I still don't understand why people are under the impression that Uber doesn't care about its customers while Lyft somehow does.

I've watched a few of Kalanick's talks and he seems like a motivated engineer who actually cares about efficient transportation.

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